Corporate Social Responsibility

Top Management of Rossi Facility Services Ltd recognises the need to improve the positive and reduce the negative impact that our business has on the environment, community and society as a whole.

Rossi has developed in the private sector where companies recognised that, as well as making a return for their shareholders, they could at the same time contribute to social and environmental objectives.

The Company is fully committed to the principle of CSR and intends that CSR should become embedded, where appropriate, into its policies and practices, to the benefit of staff as well as the wider community. There is already much good work which could be classified as contributing to CSR taking place within Rossi and this policy and future strategy will build on this in the future.

We aim to be recognised as an organisation that is transparent and ethical in all its dealings as well as making a positive contribution to the community in which it operates. It is committed to the following core values in all aspects of its work, including the fulfilment of its social responsibility:

~ Clear direction and strong leadership;
~ Customer focus;
~ Respect for people;
~ Open communication;
~ Working to deliver best value;
~ Openness and transparency
~ Equality
~ Probity
~ Development of positive working relationships with others;
~ Commitment to the highest ethical standards of the private service;
~ Valuing and harnessing the diversity of our staff.

We recognise that our social, economic and environmental responsibilities to these stakeholders are integral to business. We aim to demonstrate these responsibilities through our actions and within our corporate policies.

We take seriously all feedback, complaints and compliments that we receive from all our stakeholders and, where possible, maintain open dialogue to ensure that we fulfil the requirements outlined within this policy.

We shall be open and honest in communicating our policies, strategies, targets, performance and governance to our stakeholders in our continual commitment to sustainable development.

Rossi will, where reasonable, make the necessary resources available to realise our corporate responsibilities. The responsibility for delivery lies with all employees.

We shall ensure a high level of business performance while minimising and effectively managing risk.
We will record and resolve customer complaints in accordance with our standards of service.

We shall operate an equal opportunities policy for all present and potential future employees. We will offer our employees clear and fair terms of employment and provide resources to enable their continued development. We shall maintain forums for employee consultation and business involvement. We shall provide safeguards to ensure that all employees are treated with respect and without sexual, physical or mental harassment.

We shall uphold the values of honesty, partnership and fairness in our relationships with stakeholders.

We are aware of the amount of paper, cardboard and other waste materials our business generates. We must take an active interest in what happens to that material once its primary use has been fulfilled and what its ultimate effect is on the environment

We have therefore decided to enhance our on-going waste reduction objectives and implement the following procedures and practices that:

~ Do not knowingly damage our environment or society
~ Do not restrict lawful access or enjoyment of the environment or society by others
~ Promote sustainable improvements (where we have an influence) in the environment and enhance the society within which we work

We will support this policy by implementing the following procedures:

~All waste paper, junk mail, documentation, etc, must be returned to the office for recycling in the most appropriate way that does not compromise our clients, employees, company or the environment
~ All printer cartridges, toners, etc, to be returned to the supplier in the envelopes provided for recycling
~ Print on environmentally sustainable paper stocks
~ Support and encourage the use of recycling banks for bottles, cans and other waste materials brought into the place of work
~ Seek professional advice where needed to adopt further practices that result in less waste pollution or damage

This policy is promoted throughout our company and will be reflected in all business decisions wherever possible.

  • “I have known Rossi for over 10 years and I would recommend Rossi Security to any luxury brand. I am impressed with the attention to detail and the professionalism of the guards provided. Their service is excellent and all Rossi staff are courteous in carrying out their duties.”
    Raj Chahal, Operations Manager, Fendi

  • “Rossi Security has been collaborating with Roberto Cavalli from many years and I can say that their standards and security awareness is second to none. The Guards training I have not witnessed in any other security company in my 25 years in retail management. [They] are a vital part of our business and trade and I am looking forward to our long and stable collaboration.”
    Michele Piscitelli, Store Manager, Roberto Cavalli

  • “Rossi Security offer us the customer a fantastic and professional service. Nothing is ever too much trouble and our guards are picked to suit the store which is a truly personable service. I would recommend them to any company.”
    Jo Gordon, Store Manager, Cath Kidston

  • “Service is of a good standard and relationship between our store, our guard and Rossi as a whole is excellent.”
    Dion Brown, Store Manager, True Religion

  • “We have worked with Rossi Security for a number of years, and we believe the company is well recognised within the security industry and a valued partner.”

    Paul Lorraine, UK General Manager, Longchamp

  • “I highly recommend Rossi Security, they have always provided us with a high level of professionalism and customer care. Nothing is too much trouble for them and we have always received a friendly helpful service. Thank you.”

    Vicki Davis, Manager, Alfies Antique Market